Delivery & Returns
- We offer 3 delivery methods: Quiver (for same-day and designated time window deliveries in Central London), Packfleet (for next-day deliveries in London within M25) and DPD (for next-day deliveries in the UK Nationwide).
- Orders must be placed before the specified cut-off time to ensure timely delivery.
- We deliver Monday to Friday. Saturday delivery may be available at an additional cost for certain locations.
- Delivery fees will be calculated based on the delivery method selected and the order value.
- Next-day orders are shipped using temperature controlled packaging and will arrive between chilled and frozen. Products in such orders must be stored in a fridge and must be consumed within 2 days after delivery has been received. The products in such deliveries should not be refrozen.
- Once your order has been dispatched, you will receive a confirmation email with a tracking number and a link to track your order.
- We do not accept returns, except in cases where there is an issue with the product quality.
- If you believe that the product you have received is of poor quality, please contact us immediately at email@example.com including your order number and all the details of the suspected issue. You will be required to provide photographic evidence of the issue for our analysis.
- If we determine that the issue is with the product quality, we will potentially issue a refund. In certain cases, we may require the product to be shipped back to us for analysis before issuing a refund.
- Please note that we will not issue a refund for products that have been partially or fully consumed.
- If there is an issue with your order delivery (e.g. the order is missing, damaged or incorrect), please contact us within 24 hours of receipt of your order. We will work with you to resolve the issue as quickly as possible.
Please note that this policy is subject to change without notice. If you have any questions or concerns about our delivery and return policy, please do not hesitate to contact us at firstname.lastname@example.org