Terms of service

Last updated: 10 October 2026

1. About us

This website and online shop are operated by YUUM LTD, trading as YUUM ("YUUM", "we", "us" or "our"). YUUM LTD is registered in England and Wales under company number 13380938. Our registered office is Office 7, Castlegate Business Park, Caldicot NP26 5AD, United Kingdom. Our trading and fulfilment location is Yuum The Whiteley, 155 Queensway, London W2 4BD, United Kingdom. Our VAT registration number is GB 393 4958 44.

You can contact us at hello@yuum.co.uk or 020 3422 0670. Our customer-service hours are Monday to Friday 07:00–20:00 and Saturday to Sunday 07:30–20:00.

2. These terms

These terms apply when you use our website or buy products from us. Please read them before placing an order. Our Privacy Policy, Shipping Policy and Return and Refund Policy also apply and are available through the footer of this website.

Nothing in these terms limits rights that cannot lawfully be limited, including your statutory consumer rights.

3. Using our website

You must use the website lawfully and must not interfere with its operation, security or other users. You are responsible for the accuracy of information you provide. If you create an account, keep access links and authentication details secure and tell us promptly if you suspect unauthorised use.

4. Products and food information

We take reasonable care to describe products accurately. Colours, appearance and packaging can vary from photographs, particularly for handmade food products. We may update recipes, ingredients, packaging or suppliers. Always read the label supplied with the product before consumption.

Allergen and dietary information is provided to help you make a choice, but our products are prepared or handled in environments where allergens may be present. Our mochi may contain traces of eggs, milk, peanuts and tree nuts. If you have an allergy or intolerance, review the product information and contact us before ordering if anything is unclear. Do not rely only on website filters or category labels when making an allergy decision.

Follow the storage, defrosting and serving instructions supplied with each product. YUUM mochi are designed to be enjoyed frozen or defrosted, as stated on the relevant product page or packaging.

5. Prices and availability

Prices are shown in pounds sterling and include VAT where applicable. Delivery charges and available services are shown at checkout before you pay. Product availability and delivery capacity can change. We may limit quantities or withdraw a product before accepting an order.

If a price or product description contains an obvious error, we may reject or cancel the affected order and refund any amount paid. We will contact you where reasonably possible.

6. Orders and contract formation

Your order is an offer to buy. An automated acknowledgement means that we have received the order; it does not necessarily mean that we have accepted it. A contract is formed when we send an acceptance or dispatch confirmation, unless we expressly state otherwise during checkout.

We may refuse or cancel an order before dispatch for reasons including unavailable stock, an incorrect price, suspected fraud, an unsupported delivery address or inability to fulfil the order safely. If we cancel after payment, we will refund the amount paid for the cancelled items and any related delivery charge.

7. Payment

You must use a payment method you are authorised to use. Payments are processed by the payment providers shown at checkout. We do not receive your full payment-card details. Your payment provider may apply its own terms and security checks.

8. Delivery

We deliver to eligible UK addresses using the methods offered at checkout. Royal Mail is used for eligible UK-wide orders and Quiver may be offered for serviceable London postcodes. Service availability, estimated delivery dates and charges are shown at checkout.

The minimum online order value is £20 after discounts and before delivery charges. Standard UK delivery is £4.99 for eligible orders below £50 and free for eligible orders of £50 or more. Premium or local courier services may have a separate charge.

Delivery dates are estimates unless checkout expressly identifies a guaranteed service. Please provide a complete, accurate address and make suitable arrangements to receive time-sensitive food. Risk passes to you when the order is delivered to you or a person you nominate. Our full Shipping Policy forms part of these terms.

9. Cancellation, returns and problems

Your cancellation and return rights depend on the product. The ordinary change-of-mind right may not apply to goods liable to deteriorate or expire rapidly. For food-safety reasons, we do not accept change-of-mind returns of chilled, frozen or other perishable food after dispatch.

For most unused non-food products bought online, you may cancel within 14 days after the day you receive the goods and then have a further 14 days to return them. Exceptions provided by law may apply.

If an item is faulty, damaged, unsafe, misdescribed or not what you ordered, contact hello@yuum.co.uk as soon as reasonably possible. Do not consume a product you believe may be unsafe. Our Return and Refund Policy explains the process and forms part of these terms. Nothing in that policy or these terms affects your statutory rights.

10. Promotions and discounts

Promotions may have additional terms, eligibility rules, expiry dates and exclusions. Unless stated otherwise, promotions cannot be combined, exchanged for cash or applied retrospectively. We may correct or cancel a discount applied because of an obvious technical error or misuse, without affecting orders already accepted where the law does not permit cancellation.

11. Intellectual property

The website and its content, including YUUM names, branding, photographs, copy and designs, are owned by or licensed to us and are protected by intellectual-property laws. You may use the website for personal shopping and may not reproduce or exploit its content commercially without permission.

12. Liability

We do not exclude or limit liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or liability arising under statutory consumer rights.

If you are a consumer, we are responsible for losses that are a foreseeable result of our breach of these terms or failure to use reasonable care and skill. We are not responsible for losses that were not foreseeable, for business losses arising from a consumer purchase, or for delay or failure caused by events outside our reasonable control, although your statutory rights and any refund rights continue to apply.

13. Personal data

We use personal data as described in our Privacy Policy. Cookie and similar technology choices can be managed through the consent controls made available on the website.

14. Changes to these terms

We may update these terms for legal, regulatory, security, operational or service reasons. The terms shown when you place an order normally apply to that order. A later change will not retrospectively reduce rights attached to an order already accepted.

15. Governing law

These terms are governed by the law of England and Wales. If you are a consumer living elsewhere in the United Kingdom, you also retain any mandatory protections available under the law of the part of the UK where you live and may bring proceedings in the courts available to you under applicable law.

16. Contact

Questions about these terms or an order can be sent to hello@yuum.co.uk or raised by telephone on 020 3422 0670.